💳 Charging a Customer for a No-Show

You can charge a client’s card on file for a no-show.

✨ Here’s How

1. Open the appointment

Go to your Calendar and select the booking for the client you want to charge.

1. Confirm there’s a card on file

The client’s profile will appear at the top of the appointment. Make sure they have a saved card — this is required to process the charge.

1. Tap Checkout

Begin the checkout process just like a normal sale.

1. Skip rebooking (if asked)

If you are prompted about rebooking, continue without selecting any rebooking options.

1. Adjust the no-show charge (if needed)

If you charge a reduced fee rather than the full service price:

* 
Tap the service in the checkout list.



* 
Select
**Add a Discount**
.



* 
Choose or add a
**No Show Discount**
(e.g., 50% or your custom value).



* 
Tap
**Save**
to apply the discount.

1. Continue to payment

Tap Continue to advance to the payment options.

1. Charge the card on file

Choose Card on File , review the amount, then tap Charge to finalize the transaction.

1. Send the receipt

Once the payment is processed, you can send the client a digital receipt.

✅ Tip: After charging, the appointment will show as Paid , and you can review the transaction from the receipt screen anytime.