💳 Connecting Your WisePOS E Card Reader

It only takes a few minutes to connect your new card reader. Follow the steps below to set up your WisePOS E and link it to salonMonster.

🔋 1. Insert the Battery & Charge the Reader

1. With the back of the device facing you, lift from the indentation at the bottom-left corner to remove the back cover.

2. Insert the battery into the slot with the gold connectors aligned at the top .

   Charge the reader:

   • Plug the provided cable into the port with the lightning bolt symbol , or
   • Use the USB-C port , or
   • Use the Ethernet dock (optional).
   • Once fully charged, hold down the power button (right-hand side) until the screen turns on.

ℹ️ Note: Even when not in use, leave the WisePOS E plugged in and powered on to receive automatic software updates. With a full charge, the battery lasts about 8 hours .

📶 2. Connect the Reader to Your Network

1. On first startup, the reader usually asks for Wi-Fi details automatically.

   If not, open Wi-Fi settings manually:

   • Swipe right from the left edge of the screen.
   • Tap Settings .
   • Enter the admin PIN: 07139 .
   • Select Wi-Fi settings .
   • Choose your Wi-Fi network and tap Connect .

⚠️ The WisePOS E only supports password-protected Wi-Fi networks . Open networks are not supported.

🏪 3. Check Your Salon Address

Before connecting your card reader to your account, make sure the address saved in your salonMonster account is complete and correct.

Stripe requires a valid physical address when connecting a WisePOS E terminal. If your address is missing or incomplete, the card reader may not register successfully.

To check or update your address:

1. Go to Settings → Salon Profile.
2. Make sure your street address, city, province/state, postal/ZIP code, and country are entered correctly.
3. Save any changes, then return to Settings → Payment Processing and try registering the card reader again.

⚠️ Important: The country of your salon address must match the country of your payment processing account.

🔗 4. Connect the Reader to Your salonMonster Account

In salonMonster:

1. Go to Settings → Payment Processing .
2. Click Register a new card reader .
3. salonMonster will now be ready to accept a pairing code .

On your card reader:

• If registering for the first time , the reader will automatically display a pairing code .

  If not, open it manually:

  1. Swipe left to right to open the Settings menu .
  2. Tap Settings and enter the admin PIN: 07139 .
  3. Tap Generate pairing code .

Back in salonMonster:

1. Enter the pairing code .
2. Click Register card reader .
3. Restart the reader: hold the Power button and select Restart to apply updates.

✅ You’re Connected!

Your WisePOS E card reader is now linked to salonMonster and ready to accept payments.

🔧 Troubleshooting

• If the reader doesn’t appear, reload salonMonster .
• Restart the reader and reconnect to Wi-Fi if needed.
• Still stuck? Contact us at [email protected] — we’ll help you get set up quickly!