Update Your Salon Profile: Before you set up payment processing, please ensure your salon's address is updated in your salonMonster profile. This is a prerequisite for accessing the payment processing settings.
⚠️ Please complete this in a web browser (it will not work in the mobile app).
Navigate to Payment Processing in Settings: Click on the Menu icon in salonMonster. Select Settings from the menu options.
Choose Payment Processing from the settings menu.
Begin the Setup Process: On the Payment Processing page, click on Set Up Payment Processing.
Then enter the email address you created your salonMonster account with.
You will be redirected to Stripe, where you’ll securely provide your business and banking information (in compliance with financial regulations). Once completed, you’ll be returned to salonMonster, and your payment processing will be activated immediately.
Payout Timing
When you accept payments, Stripe sends deposits directly to your bank account. Here’s what to expect:
First deposit delay: Your first payout may take up to 7 business days to appear in your account.
Cut-off time for deposits: Payments are batched daily at 12:00 AM UTC
4:00 PM Pacific Time (PST)
7:00 PM Eastern Time (EST)
Deposit frequency: Payouts are scheduled daily, but each one typically takes ~48 business hours to reach your bank.
This means that if you process a payment before the daily cutoff, you can usually expect it to reach your account within 2 business days.
Frequently Asked Questions
❓ Why is my first payout taking longer than expected?
Your very first payout can take up to 7 business days while Stripe verifies your banking details. After that, payouts usually arrive within 2 business days.
❓ Can I change how often I get payouts?
Not at the moment. But Stripe has been preparing to roll this out soon. As soon as this is an available feature we will implement it into salonMonster. Keep in mind that this will change when you are payed out though.
❓ What happens if I update my bank account?
If you change your bank details in Stripe, payouts may be temporarily delayed until the new account is verified. Once approved, deposits will flow into your new bank account.
❓ Why is a payout delayed even after the 2 business days?
There are a few common reasons:
Your bank may take longer to clear incoming deposits.
A holiday or weekend may extend processing time.
Stripe may require additional verification (they’ll email you if this is the case).
❓ How can I check the status of a payout?
Log in to your Stripe Dashboard by going to salonMonster Settings and then Payment Processing. Then select "View your payments account". There you will see detailed payout information, including pending and completed deposits.
❓ Is my banking information secure?
Yes. All business and banking details are collected directly by Stripe and are never stored in salonMonster. Stripe is PCI-compliant and regulated as a payment processor.